SAP HYBRIS

Multichannel e-commerce of companies could be handled effectively through SAP Hybris technology. Redefine your customer service through Omnichannel selling of goods and services grabbing the attention of a large group target audience. Get closer to your customer through these strategies allows sales service managers to have flexibility in delivering the growing needs of current trends. Cloud CRM portfolio gives several guidelines to engage among consumers in the best way resulting in flawless execution for an attractive customer experience perspective. Using SAP Hybris solution business owners can gain 360⁰ views on complete services in real-time thereby understanding customer requirements within a moment enhancing opportunities.

FUNCTIONAL CAPABILITIES   

SAP Hybris Sales Cloud

Allow your representatives to innovate meaningful conversations and arrive at powerful decisions at the right timing reaching customers at any time, anywhere. Transparency granted for respective managers allows them to monitor opportunities based on account performance of individual users.

SAP Hybris Service Cloud

Deliver consistent services across all channels by providing a better help desk to consumer products empowering technicians to use the right tools and technologies. Multiple service channels available for integration greatly help to do real-time service analytics.

SAP Hybris Social Engagement  

Integration of social media allows having organizational data across varied service and support channels. By the adoption of digitization response to buyers could be made at the right timing irrespective of locations. Handling the huge volume of messages and quicker responses are made easier through this solution.

SAP Hybris Cloud    

Since buyers are in need of instant responses, the marketing team has to involve a faster workspace in order to arrive at intuitive results prompting to have subscription and lead management at affordable pricing. Cloud for customer-centric forum lets to do sales and services at any time building long term commitments.

Automation Of Sales     

Arrive at more number of sales factors through an automated cloud solution designed uniquely for maintaining sales-related details like customer accounts and their preferences so that arriving at conclusions in actual work turns to be a simple concept. Cloud CRM tool organizes complete information in an easy understanding format so that customers know better about product features.

Brings In Social Selling  

Sales community can be greatly extended through easy collaboration upon purchaser’s accounts bringing in newer opportunities at your doorstep. Merchandising solution builds valuable interaction with your customers irrespective of where they are located thereby expanding your market space.

Mobility

By means of a mobile interface, your products could be sold across any location. Development of unified applications on iPhone and iPad and a variety of android platforms etc allows you to have advanced selling over different areas.

SAP Hybris Service

Deployment of cloud-based service enables you to deliver exceptional service to customers leaving you to withstand in competitive digital environment covering every touchpoint delivering excellent service.

Product capabilities include, 

Attractive dashboard systems available delivers consistent service experience around varied channels such as email, web-based solutions, and cloud technology.

• Multi-channel service ticketing
• Service analytics
• Self-servicing systems
• User-friendly customer experience
• Multi-level service accounting and ticketing
• Instant access to required information

SAP Hybris Marketing Cloud 

Builds interaction among your customers and engage with them intelligently in real-time so that adoption of needs and market trends goes through deeper insights giving a personalized experience to users. Enterprise authorities could gain clear transparency on marketing plans upgrading agility to change and track ongoing and newer opportunities across varied dimensions.

Hybris Marketing cloud prompts to do,  

• SAP CRM Management
• SAP Media Exchange
• Easier marketing analytics
• Flexible solution develops secured and scalable production and supply chain environment
• Profile matching through determining targeted people is made simple in marketing processes

SAP Hybris Commerce Cloud 

Throughout the purchasing scenario engage your customers in a formal approach via Hybris commerce solution that brings in fulfillment of merchandising operations. Detection of customers you return to your products frequently are analyzed and special attention can be provided triggering to have bulk purchases.

Various commerce solutions include,

B2C commerce

• Customer loyalty could be strengthened and increased sales could be obtained over consistent experiences for your customers.
• SAP Commerce solution gives your customers what they are in need of, every time they interact with your business online granting real-time experience.

B2B Commerce

• Omni-channel B2B commerce solution provides flexibility and functionality in finding valuable customers who derive a huge amount of revenue to your concern.
• B2B gives your customers the freedom to save repeat purchases by giving them self-service and account management for buyers across varied locations.

Product Content and Catalog Management

• Consolidate product content and control information about your products through an easy-to-use system that works across all channels.
• Grant your customers with rich, engaging content including video, images, and editorial content that really shows off your products – including those collected from multiple suppliers resulting in smarter buying capabilities.